Information on Returning/Exchanging Items. Warranty & Complaints

You can return an article to us at your own expense within 7 days to the address:

Animaldreamz

Wendy Offringa, MSc

Roosduinen 91

2134 Hoofddorp

Please review our return policy first.

• The item must be complete, with original labels and packaging.
• The item must not show any signs of wear, such as stains or odors. Worn, damaged, or washed items will not be credited.
• If these conditions are not met, we reserve the right to return shipments and charge the buyer for shipping costs.
• The shipping risk and cost of returning are for the copper.
• We advise you to Tracking code to be kept until your return has been processed and the amount has been received in your account.
• Your return will be within 3 business days are processed, you will receive a confirmation by email.
• You can only return your order through our webshop.
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Exchanging products is certainly possible, but please take the following conditions into account.

• The return and reshipment of the product are at the customer's expense. 
• Sale items cannot be exchanged. The warranty also expires on clearance items.
• We have provided a measurement for each product. For clothing, the neck circumference, chest circumference, and length are also often listed in the description. Always make sure to measure your dog carefully before placing an order. Are you unsure about the correct size? Please contact us first at 06-21520460.

This depends on how you paid for the order.

You can expect refunds to be credited back to your account within 3 business days after we have received the returned items.

If you paid with Klarna, this will be automatically settled.

What amount will be refunded?

The amount of the returned product excluding shipping costs.