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Terms and Conditions

These terms and conditions apply to all orders and shipments between Animaldreamz and its customers via the online shop www.animaldreamz.nl

  • Ordering process
  • Animaldreamz offers its customers a wide selection for all pet-related needs. By clicking on the products or product descriptions, customers can navigate to the product details, such as details concerning product design, dimensions, or taste. The product is placed in a virtual shopping cart by clicking the "add to cart" button below the product.
  • By clicking the “shopping cart” icon in the top right corner of the website, customers can navigate to an overview of products in their virtual shopping cart and make adjustments as needed.
  • If the customer wishes to add no further products to the online shopping cart, the order can be processed via the “Checkout” button. After this, you can enter your address details and, if applicable, a discount code.  
  • By then clicking the “Next” button, the customer reaches the “Delivery Method”. The customer has an overview here of the shipping and costs.
  • Then, by clicking the “Next” button, the customer will reach the “Payment Method" and can now choose how they wish to pay.
  • Then, by clicking the “Next” button, the customer will be taken to an overview of their order and details about the price (including VAT).
  • The order is placed by clicking the “Buy Now” button. This means a binding order has been placed.
  • Closing agreements

The images of the assortment in the online shop are illustrative and intended to give the customer an idea of the product; they are not binding. The customer places a binding order by entering into a purchase agreement when they complete the order process by clicking the “Buy Now” button. The customer will then automatically receive an order confirmation and receipt via email (order confirmation). This order confirmation is not related to the acceptance of the order. The agreement with Animaldreamz is only confirmed when Animaldreamz ships the ordered products to the customer and the customer receives an email confirmation (shipping confirmation).

  • Closing agreements with advance payment

Deviating from 2.b., when opting for prepayment, a contract is formed upon Animaldreamz sending the payment information. This payment information is sent to the customer within 24 hours of placing the order. The order confirmation does not include payment information. With prepayment, the amount is due from the moment of receiving the payment information and must be paid within 7 days by transferring the amount to one of the accounts mentioned under 8.e. The date on which the amount is credited to our account is leading. If no payment is received on one of the accounts mentioned under 8.e. within 7 days, the customer's order will be automatically canceled.

  • Limited quantity

The products offered are only sold in normal household quantities and only to individuals who have reached an age where they are capable of entering into a legal transaction.

  • Prices

All prices include VAT and other price components; these prices must be increased by any applicable shipping costs.

  • Shipping costs

Animaldreamz delivers to the Netherlands, Belgium, and Luxembourg. Standard rates apply for this. If you wish to add anything to your order after placing it, please contact us via email at animaldream@hotmail.com. It will then be added to your order without additional shipping costs.

  • Shipping

We strive to deliver your order as soon as possible. We will send you a tracking number so you can track your package.
The delivery company makes two delivery attempts and delivers Monday through Saturday. If no one is home, the delivery person will try to deliver the package to your immediate neighbors. If the delivery person is unable to deliver the package, it can be picked up at the nearest post office/parcel shop (Netherlands) or pick-up point (Belgium) after the second delivery attempt. You will usually receive a note in your mailbox for this. If not, you can track the package using the track and trace code sent to your email address.

If you have chosen to allow the package to be left, Animaldreamz and the carrier are not liable for theft, damage, or loss of the package. Therefore, we cannot reimburse this delivery! Please keep this in mind.

In the event that Animaldreamz is unable to deliver because the ordered products have not been delivered to Animaldreamz by its own suppliers, Animaldreamz may withdraw from the agreement without fault. In such a case, Animaldreamz will inform the customer and offer a comparable alternative. If a comparable product is also unavailable or if the customer does not wish to order the alternative, Animaldreamz will refund the paid amount to the customer.

In case of damage during shipping, please contact Animaldreamz via email at animaldreamz@hotmail.com. As a result, Animaldreamz has the option to file a complaint with the shipping company regarding the damage incurred. If the customer is unable to provide information about the damage sustained during transit, this will have no effect on the customer's warranty rights.

  • Reservation of title

The goods remain the property of Animaldreamz until payment is made. Pledge, process, or modify the goods without the consent of Animaldreamz is not permitted prior to the transfer of ownership.

  • Exchange/Returns, Warranty & Complaints

To exchange or return an item, please refer to the "Exchanges & Returns" section at the bottom of the page. Our return conditions are also listed here. Information about warranty and complaints can also be found on this page.

  • Payment Methods

Goods can be paid for with iDeal, credit card, on account, PayPal, or in advance.
Animaldreamz reserves the right to accept certain payment methods on a case-by-case basis or depending on the delivery method chosen by the customer. Payment by cash or check is not possible.

  • Payment by credit card

In case of payment by credit card, the amount will be debited within one week after shipment of the goods (we accept MasterCard, Visa, Diners Club, and American Express).

  • Prepayment

We kindly ask you to choose the Bancontact option for prepayment and not to manually transfer the amount to our account, otherwise we will not receive a notification that your order has been paid.

An order is reserved for the customer for seven days. After payment is received by Animaldreamz, the order will be automatically sent to the customer without delay.  

  • Bank details

Bank Name: Rabobank
IBAN: NL24 RABO 0360 8927 79
Account holder: Attn: Animaldreamz

Please only use in combination with Bancontact payment option. 

 

If anything is unclear, you can contact us at any time via animaldreamz@hotmail.com or reach us by phone on weekdays at: 020-6437245.

These Terms and Conditions were established in March 2024.

Privacy & Cookies

  • About our privacy policy

Animaldreamz cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Animaldreamz through it. The effective date of these terms is 03/24/2024. The validity of all previous versions expires upon the publication of a new version. This privacy policy describes what data we collect about you, how this data is used, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data provided to us. If you have any questions about our privacy policy, please contact our privacy contact person; you can find the contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who has insight into the data.

E-commerce software
WordPress
WooCommerce

Our online store was developed with WooCommerce software, and we chose our web hosting for laanwebdesign.nl. Personal data that you make available to us for our services will be shared with this party. Laanwebdesign.nl has access to your data to provide us with (technical) support, they will never use your data for any other purpose.
Laanwebdesign.nl Based on the agreement we have with them, is obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent data loss.

Webhosting
Laan Web Design Hosting

We purchase web hosting and email services from Laan Web Design Hosting. Laanwebdesign.nl processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Laanwebdesign.nl has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Laanwebdesign.nl is bound by a confidentiality agreement. For our regular business email correspondence, we use the services of laanwebdesign.nl. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of
to avoid you and our data as much as possible. Laanwebdesign.nl has no access to our mailbox and we treat all our email traffic confidentially.

Payment processors
Mollie

For processing (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and city details, as well as your payment details such as your bank account or
credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymized) data with third parties. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie will not retain your data for longer than permitted by statutory periods.

Reviews
Shipping and logistics
PostNL

When you place an order with us, it is our responsibility to deliver your package to you. We use the services of PostNL for deliveries. To do this, it is necessary for us to share your name, address, and city details with PostNL. PostNL will only use this data for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will provide your information
available to these parties as well.

DPD
When you place an order with us, it is our responsibility to deliver your package to you. We use the services of DPD for carrying out deliveries. For this, it is necessary that we share your name, address, and city information with DPD. DPD will only use this data for the purpose of fulfilling the agreement. In the event that DPD engages subcontractors, DPD will also provide your data to these parties.
disposition.

Invoicing and accounting
External sales channels
Purpose of data processing

General purpose of processing
We use your data solely for the purpose of providing our services. This means that the purpose of the processing is always directly related to the order you place. We do not use your data for
marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your permission. Your data will not be shared with third parties, except to fulfill accounting and other administrative obligations. These third parties are all bound by confidentiality due to the agreement between them and us, or by an oath or legal obligation.

Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and
Operating system) is not personal data.

Cooperation in tax and criminal investigations
Where applicable, Animaldreamz may be required by law to share your data in connection with tax or criminal investigations by government authorities. In such cases
We are compelled to share your data in certain cases, but we will oppose it within the limits of the law.

Retention periods
We store your data for as long as you are a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a request to be forgotten. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data. We will therefore keep this data for the duration of the applicable period. However, employees will no longer have access to your client profile and documents we have created in connection with your assignment.

Your rights
Based on current Dutch and European legislation, you as a data subject have certain rights regarding
regarding the personal data processed by or on our behalf. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we send
statements and copies of your data only to your already known email address. In the event that you wish to receive the data at another email address or, for example, by mail, we will ask you to
We maintain a record of processed requests. In the case of a request for erasure, we administrate anonymized data. You will receive all transcripts and copies of data in the machine-readable data format used within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you suspect that we are using your personal data incorrectly.

Right of inheritance
You always have the right to access the data that we process (or have processed) concerning you or that can be traced back to you. You can submit a request to this effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you. This will include an overview of the processors who hold this data, along with a mention of the category under which we have stored this data.

Rectification right
You always have the right to have the data that we process (or have processed) concerning you or that can be traced back to you amended. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation by email to the address we have on file stating that the data has been amended.

Right to restriction of processing
You always have the right to restrict the processing of data concerning you or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file for you stating that the data will not be processed until you lift the restriction.
longer are processed.

Right to portability
You always have the right to have the data that we process (or have processed) concerning you, or that can be traced back to you, transferred to another party. You can submit a request to that effect to
our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or duplicates of all data about you that we have processed or that has been processed by other processors or third parties on our behalf, to the email address known to us. In such a case, we will most likely no longer be able to continue providing the service, as the secure linking of databases can no longer be guaranteed.

Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Animaldreamz, if applicable. If you object, we will immediately cease the data processing
pending the resolution of your objection. If your objection is well-founded, we will provide you with copies of data that we process (or have processed) and then permanently cease processing.
staked. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. Are you
if you believe this to be the case, please contact our data protection officer.

Cookies
Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.
services.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this
Privacy Statement.

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact Information

Animaldreamz
Gallery 9, 1181 ZN
Amstelveen
020-6437245